Ep 1: Nandos/Forget-Me-Not Guest House, Stratford
Hotelier Ruth Watson helps Kate and John, owners of a Stratford-upon-Avon B&B that is the only one on its street without an RAC diamond rating. Sending them off to observe a four-star rival in town, the hospitality guru makes a list of the changes she believes necessary - but the couple do not seem keen to adopt them
